I am trying to cancel subscription and have found this is not possible.
You can cancel the passes but not the account.
SO MUCH FOR CANCEL WHENEVER YOU WANT!
Is this a scam?
I have no option but approach trading standards as this is the most flustrating site I have ever come across.
Please don't advise cancel website or help line as they don't work.
NOW PLEASE CANCEL MY SUBSCRIPTION!!!
If you're a TV customer the passes are all you need to cancel as they are what you pay for - with those canceled there's nothing you'll be charged for on the account.
Or are you trying to cancel a broadband account?
Check this link out
Then use this link to fill in an incorrect charge form.
I have had the same problem, logged onto mine 5th September expecting to cancel Sky Sports and found I had no active passes.
2nd October, charged for sky sports pass, log backon again, no active passes to cancel.
Notice the 2nd time I was being directed to NowTV 'ie' instead of 'uk', but why? I work In IT and I though I bet it is because I am restricted the privacy options, which it was.
Enabled all privacy options and then I am re directed to 'uk' and my active passes are displayed so I can cancel them,.
This is a bug with the privacy options not been correctly tested with the code for the correct user journey, I am an open complaint awaiting a reply from customer services, as yet they are unaware of the above detail as it was raised before I did the root cause analysis.