23-09-2018 20:08
I'm trying to update my card details after changing cards. I've tried from my phone and laptop and I've also tried 2 different cards but I keep getting the message..
"Unfortunately we were unable to process this request"
Has anyone seen this before? Any suggestions?
25-09-2018 13:20
@Anonymous User wrote:
I'm trying to update my card details after changing cards. I've tried from my phone and laptop and I've also tried 2 different cards but I keep getting the message..
"Unfortunately we were unable to process this request"
Has anyone seen this before? Any suggestions?
Weird weird @Anonymous User
Republic or UK?
25-09-2018 20:52
26-09-2018 10:29
@Anonymous User wrote:
##Republic
- Please type your reply above this line -##
Any chance you could try using 4G at all @Anonymous User
The card is activated yeah?
30-03-2020 20:30
Hi. I've tried to update with 2 cards. Same result. I used 'find address'. My house has a name but no number. 'House number' box is therefore empty but when I click 'confirm', says "Oops, something went wrong". 'House number' box says "Please enter a valid house number or name". So I try to enter the house name and get the same result. So I tried 0, 000, 001...nothing works. Any ideas? Chat is closed due to Covid-19.
30-03-2020 20:45
Hi @Anonymous User
In the empty box where usually you need to input a number, try a dash or - symbol or a full stop if you haven't got a house or home number.
I believe it worked for another forum member who had the same problem.
30-03-2020 21:09
Sadly neither worked. Thanks for trying anyway. Any other suggestions?
30-03-2020 21:17
Hi @Anonymous User
Unfortunately not.
Trying to find the actual post in the search box on the top of the forum page where i can't exactly remember what the special character off the keyboard they used in the empty box section where you normally insert a house number on the payment page when updating your account payment details.
Perhaps try the under dash _ symbol with a different internet browser ?
30-03-2020 21:25
No luck. I'll see if Chat is working tomorrow. Pity there's no phone number. Cheers and stay safe.
30-03-2020 21:38
Hi @Anonymous User
Here is one thread that i found, but there is another one with more details on it floating around the forum archive somewhere which i can't seem to find (about 12 to 18 months ago).
https://community.nowtv.com/t5/Account-Billing/Unable-to-update-payment-details/m-p/511746