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Anonymous User
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Can't update card details

I'm trying to update my card details after changing cards. I've tried from my phone and laptop and I've also tried 2 different cards but I keep getting the message..

"Unfortunately we were unable to process this request"

Has anyone seen this before? Any suggestions?

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Tony-D
NOW Team Member
NOW Team Member

Re: Can't update card details


@Anonymous User wrote:

I'm trying to update my card details after changing cards. I've tried from my phone and laptop and I've also tried 2 different cards but I keep getting the message..

"Unfortunately we were unable to process this request"

Has anyone seen this before? Any suggestions?


Weird weird @Anonymous User 

 

Republic or UK?

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Anonymous User
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Re: Can't update card details

##Republic

- Please type your reply above this line -##
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Tony-D
NOW Team Member
NOW Team Member

Re: Can't update card details


@Anonymous User wrote:
##Republic

- Please type your reply above this line -##

Any chance you could try using 4G at all @Anonymous User 

 

The card is activated yeah?

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Anonymous User
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Re: Can't update card details - One solution to the problem

I have tried for days on every device to update my payment details. I ended up in chat with an actual person and they informed me that you have to update your address too with your card details.

 

When updating the address you must put in your house number in a 3 digit format.  For example 6 should be put as 006 in your address.  Once it is input in this format then and only then will it let you save your new card payment details with your new address details.

 

I have asked them to put this information on their webpage too and decided to put it on the community too myself to help others with this nightmare.  Good Luck

Anonymous User
Not applicable

Re: Can't update card details

You must update card and address at the same time.  Put your house number as a 3 digit number ie 3 as 003 and then you can save your details.

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Anonymous User
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Re: Can't update card details

Hi.  I've tried to update with 2 cards. Same result.  I used 'find address'. My house has a name but no number.  'House number' box is therefore empty but when I click 'confirm', says "Oops, something went wrong".  'House number' box says "Please enter a valid house number or name".  So I try to enter the house name and get the same result.  So I tried 0, 000, 001...nothing works.  Any ideas?  Chat is closed due to Covid-19.

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schnapps
Legend 5
Legend 5

Re: Can't update card details

Hi @Anonymous User 

 

In the empty box where usually you need to input a number, try a dash or - symbol or a full stop if you haven't got a house or home number.

 

I believe it worked for another forum member who had the same problem.

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Anonymous User
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Re: Can't update card details

Sadly neither worked.  Thanks for trying anyway. Any other suggestions?

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schnapps
Legend 5
Legend 5

Re: Can't update card details

Hi @Anonymous User 

 

Unfortunately not.

 

Trying to find the actual post in the search box on the top of the forum page where i can't exactly remember what the special character off the keyboard they used in the empty box section where you normally insert a house number on the payment page when updating your account payment details.

 

 

Perhaps try the under dash _ symbol with a different internet browser ?

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