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Fishman9
Advocate

Can't log in to a second NowTV account

Hi

I have two NowTV accounts.

The first one has a Sports subscription attached to it and is running fine. I can log in normally and use it.

Yesterday morning I ordered a second Sports subscription on my other (older) account. The system accepted the order and sent me a confirmation receipt to the email address associated with this second account. The first months payment is also showing in my Paypal account. On completion of the payment process, I was able - at that time - to log in and watch the sports streams on the second account.

However, by later yesterday and continuing this morning, I am getting 'can't load login' errors when I try to access the second account on my PC ?! If I try to log in using the App I get an incorrect username or password error ?!? I then tried to reset the password on the second account from my pc and am getting a 'this section is unavailable at the moment (or very similar) - please try later, apologies etc etc ...

Everyone says use the Chat but this has no facility to send a message and you can only select the pre-prepared options - all of which point back to the help pages which are useless in my situation.

I surely can't be the only person in this situation - any help much appreciated !

(typed through gritted teeth !!)

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@Fishman9 

Sounds like you’re using “get help quicker” which is the bot. If you use the method provided by @redchiz1 that'll get you to live chat and speaking with staff.

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

3 REPLIES 3
redchiz1
Champion

You can get directly through to a Chat agent, click the green Chat online button near the top of the page here

gavs82008
Legend 5
Legend 5

@Fishman9 

Sounds like you’re using “get help quicker” which is the bot. If you use the method provided by @redchiz1 that'll get you to live chat and speaking with staff.

FYI that I do not work for NOW, just a NOW customer trying to help
Fishman9
Advocate

Thanks - I was just accessing the Bot in the bottom right and completely missed the big green bar !!!