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Anonymous User
Not applicable

‎19-10-2020 12:18

Can't enter live chat - Sky analytics connection refused

Hi there, the 'Get help quicker' button at the bottom of this help page does not work:

https://pasteboard.co/JwmcHZ6.png

 

In the browser console, I can see it sending a request to analytics.faw.sky.com and hitting a `ERR_CONNECTION_REFUSED` error:

https://pasteboard.co/JwmdMy3.png

 

It throws this error every time the button is clicked, so it seems to be preventing access to the live chat feature.

 

I wanted to get some help with updating some personal details on my account, but I can't even open the chat to get started on that process.

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1 REPLY 1
RMM71
Scholar 2

‎19-10-2020 14:52

The get help quicker button leads you to the notorious nowbot not live chat. On the help page you need to click on the green get in touch button down the right and then click on the next few options till you get to a page that has a small blue button with a down arrow to click that then has live chat hidden beneath it with a choice of tv or broadband live chat. 

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