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AvatarIII
Mentor

Can't delete unavailable items from watchlist

Hi, my watchlist was full so I went to delete some things but when trying to delete shows and movies that are "currently unavailable" when selecting the item it gives you the option to remove, but choosing that option does not actually remove it. This is true for both my phone (android) and my NowTV Smart Box.

Also when deleting things I found that I had far more than the 100 item limit on my watch list, things just get hidden beyond 100. When trying to add things to the watch list that are in that hidden area, you cannot add them again, you must delete things from your list until they are visible again, then remove and add them back to get them to the top of the list.
12 Replies
LoneWolf24
Scholar 2

Re: Can't delete unavailable items from watchlist

@Avatarlll
What I’ve seen on here few members have said it’s NOW TV issue how I have same problem like you
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Andy Legend 5
Legend 5

Re: Can't delete unavailable items from watchlist

@AvatarIII The issue of not being able to remove expired content is a bug that NOW TV are aware of and are currently investigating so hopefully that will be fixed soon.

 

I wasn't aware of the issue with the watchlist 'hiding' items when you reach the 100 limit, you used to get a watchlist full message but having had a quick play you are right in what you say, and while adding content again that has 'fallen off the end' appears to be successful with an added to watchlist message it doesn't appear at the top of your watchlist as expected because it is in effect already there hidden' at the bottom. Removing visible items will make the hidden stuff reappear at the end again.

 

Not convinced that should be the way it is meant to work so I'll tag @Mary-E from the content team and see if she can pass that onto someone to investigate. Good spot!

NOW TV Team Mary-E
NOW TV Team

Re: Can't delete unavailable items from watchlist

@AvatarIII @Andy

 

Thanks for flagging, let me have a look and see what I can find out

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Feel free to tag me in content related queries!
Mikey_P5
Mentor

Re: Can't delete unavailable items from watchlist

I was just wondering whether there is a further update on this at all? We have a few movies on our watchlist that are no longer available and we can't remove them. One of the movies has even multiplied itself and we now have four copies of the movie and we are unable to remove any of them. 

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Andy Legend 5
Legend 5

Re: Can't delete unavailable items from watchlist

@Mikey_P5 Last update from NOW TV was a couple of days ago where they stated they are hoping to push an update out soon, but no exact date. I'm rationing what I add to my watchlist now as it's almost full!

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AvatarIII
Mentor

Re: Can't delete unavailable items from watchlist

I had the problem with "doubling up" when Workaholics was removed a few days ago. I have 2 copies of Workaholics in my list now.

 

 

It would also be nice if they increased the 100 limit to say 200. if things can fall off the end and still be there, they must be recorded in the system, just invisible to the end user. It really makes no sense to limit the watchlist to only 100, especially since some shows like Lucky Man, if you add them to the list, also adds about 5 "special features", each taking up an additional spot.

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Ninco67
Mentor

Re: Can't delete unavailable items from watchlist

I am also having an issue with this. I added an item called Don't Sit In The Front Row to my watchlist. It was removed when no longer available. I tried clicking remove from my TV, but it just keeps saying error, cannot be removed. I have tried removing it on Roku, PC and phone all to no avail.

 

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Highlighted
Mina
Scholar

Re: Can't delete unavailable items from watchlist

I too have this problem on my Roku 4k model.

 

 

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CraftyJack
Advocate

Re: Can't delete unavailable items from watchlist

Any update on this issue please?

Same problem whether using website, windows App on laptop, or Samsung Smart TV.

TVM

 

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