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m1ndgames
Advocate

Can't change email address

Went to change my email but when go to do it, it comes up with message 'We couldn't send you the email to change your email address. Please try again.'

Any suggestion what I do next? Current email is soon to die.

4 REPLIES 4
RoyB
Legend

@m1ndgames 

https://help.nowtv.com/article/how-to-change-email-address

Use the Get In Touch button there to talk to Now Live Chat to get this change made.

Ignore any ‘Get Help Quicker’ offers in that process - it is just a bot, and won’t be able to help you. Stick out for a real live human.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
m1ndgames
Advocate

@RoyB No good. No Live Chat available. Keeps sending me round in circles. Is Live Chat available only weekdays?

RoyB
Legend

@m1ndgames 

I followed that link a few minutes ago, and got an agent straight away. I had to explain, to his slight bemusement, that I was ‘just checking’ and his promptness was praiseworthy 😛

Try in a different browser, one you don’t use very much, if at all.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
m1ndgames
Advocate

Thank you