09-12-2021 23:54
I have tried for days to update my payment card on the TV side of my account to the same card that I use for my broadband because I want to buy an entertainment membership, I am putting the same card I use for broadband into the form, and every time am told it can't be authorised.
10-12-2021 6:42
@Anonymous User Is this a debit card? I believe that you can only pay for the various packages using a credit card.
10-12-2021 22:17
@Anonymous User
You can pay for TV with Visa, Mastercard or Amex. Now don’t specify ‘debit card’, so a credit card should be fine.
You can’t pay with Maestro.
Now have to be able to take £1 from the card, so if you have no funds on a debit card or are maxed out on a credit card, this won’t be accepted.
And also note that if you dig, you will find:-
Unfortunately there are some Visa and Mastercard prepaid cards we don't accept at the moment.
If you can't save the details for your prepaid card, please try using a different payment card instead.
For Broadband, you can pay with MasterCard or Visa only, not with Amex.
I have seen it reported before that a card OK for Broadband was not accepted for TV, which would imply Prepaid; are you using a Prepaid card?
Or might anything else above apply, or is this just Now refusing to accept a perfectly valid card?