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yeirrab
Newbie

Can someone please help, I am trying to cancel my subscription

I am trying to cancel my subscription and am being told that I will still be charged up to August 2024?? I have tried to contact Now TV but am finding this extremely difficult! Can someone help please?

 

4 REPLIES 4
gavs82008
Legend 5
Legend 5

@yeirrab 

For what? TV or broadband?

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@yeirrab 

Did you take a discounted Now streaming offer?

The quid pro quo for the discount is a minimum term, as is clearly laid out in the offers 😢

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
NatRUS
Mentor

@RoyB another victim falls foul of their deceptive marketing. Nice…

RoyB
Legend

@NatRUS 

Sorry, I’m not buying that. I will accept that the six months is made entirely clear on the offer.

The deception is elsewhere 😛

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.