Can not make payment online

[Anonymous User]

I need to pay the outstanding and switch my account off.

But now I can not make the payment online.

I tried to log in to my account and went to “my payments” page. I entered every detail and got a green tick for every blank.

But the “confirm” button is not working, I can not click it and go to the next step.

Of course, I have tried to give a call on 03303 323 032. 

Firstly it redirected me to the self-service. After confirming and entering several info, it says "sorry, something went wrong" and ask me to hold on and wait for the NOW TV experts.

I have waited for more than 20 mins, but no one ever picks me up.

[gavs82008]

@Anonymous User 

Try this number instead. 

https://help.nowtv.com/get-in-touch/now-broadband-calls/cancelling-my-service

Thinking of cancelling? NOW Broadband Members can call 8am-8pm, 7 days a week.
03300 412473

Or 

https://help.nowtv.com/get-in-touch/now-broadband-calls/making-a-payment

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412474