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Anonymous User
Not applicable

Can not cancel entertaiment pass

i purchased a two month pass which i have cancelled several times. each time my account said that pass had been canceled however each month since i have been charged and i have had to re canceled the pass.

i have not used or reactivated my account since the first two month so do not understand why i do not seem to be able to STOP being charged for this pass.

i have been asked for confirmation  e-mails of these cancelations when making contact via live chat. however i have not recieved any emails. i have gone though this again today and no email has been sent. i have asked for a phone number to talk to someone directly to sort out and can not be given one.

how do i stop being charged for a pass i do not want and how do i get my money back?

10 REPLIES 10
RoyB
Legend

@Anonymous User 

 

That’s a lot.

 

How did you arrive at this amount (what Passes over what time period?), what do you think has happened, and what steps have you so far taken to try and recover it?

 

(You can PM me if you don’t want to reply in public).

 

As it’s to do with Billing, and I’m just a customer too, I can’t promise anything, but I can see if I have any good advice for you here....

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.