@Anonymous User
Personally I’m not a broadband and calls customer so I cannot comment, all I can suggest is to call the team and find out.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
How to submit your complaint:
- Give us a call on 08007591213 to speak directly to a NOW advisor.
FYI that I do not work for NOW, just a NOW customer trying to help
