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Amz
Advocate

CONFIRM BUTTON NOT WORKING TO MAKE PAYMENTS.

Many people are having this issue and have had there WiFi cut out. Personally its caused me alot of inconvenience and im tempted to make it a complaint and take this further due to the impact its has had. Sort this issue ASAP please.

4 Replies
NowHelp
Advocate

Are there any updates on this elsewhere in the community? I am having the same issue and my account will be closed in 10 days if I don't update my details.

gavs82008
Legend 5
Legend 5

@Amz @NowHelp 

See this thread.

https://community.nowtv.com/t5/Account-Billing/Issues-paying-my-bill/m-p/591798#M20665

FYI that I do not work for NOW, just a NOW customer trying to help
Amz
Advocate

For some reason noone is answering the calls ive been trying to call for over an hour! this is ridiculous and unfair

 

gavs82008
Legend 5
Legend 5

@Amz 

There is a big red box/banner to warn about the long call times on this link.

https://help.nowtv.com/get-in-touch/now-broadband-calls

 

Wait times longer than usual
Due to high demand in our call centres, we're currently experiencing longer than usual wait times on our lines for Broadband & Calls Members. Please check our Help Centre before calling, or try again tomorrow.
FYI that I do not work for NOW, just a NOW customer trying to help