@Anonymous User
What do you mean charged twice?
In the membership section of your account, what active memberships do you have?
https://www.nowtv.com/gb/account/membership
Did you take out the free trial on the offers section of the website?
https://www.nowtv.com/offers
If so this includes entertainment, cinema and boost £9.99, £9.99, £5 after 7 days.
FYI that I do not work for NOW, just a NOW customer trying to help
