22-10-2019 17:33
I am trying too cancel my subscription as my box is broke and I'm still paying for it
22-10-2019 17:54
Hi @Anonymous User
You should be able to cancel your subscription passes yourself by reading this help article and clicking on the link contained in the article to reach My Account > Passes & Vouchers whilst logged in on here.
https://help.nowtv.com/article/how-do-i-cancel-now-tv
When you cancel a pass follow the step by step instructions on screen (approx four steps) then jump back to Passes & Vouchers to see if there is a cancelled message in red text next to the pass you have cancelled.
You should also receive an email notification message that you have cancelled a pass on your account.