I have switched today from Now Broadband to a new provider. My bill was paid on 6/8/2019 for a full month. Looking a the account today it shows I am due a refund but looks like I will not get it until 6/9/2019! I had contacted the helpline a few weeks ago and the advisor stated that I would get the refund now that the account was closed.
Anyone got any advice/ help?
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I suspect it is their policy not to pay refunds unless customers enquire. I cancelled in September and was due a refund in early October. On the account it even said that I had been credited, but when I checked my credit card statement the payment hadn’t been made. I called (amazed at how quickly they picked up) and they admitted that the refund hadn’t been paid, but would be credited within 3-5 working days. They couldn’t explain why the credit hadn’t been paid back to me.