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Broadband down no information

Why has there been no update from Now as to why the broadband is down?

Why has there been no information as to when it's likely to be fixed?

Will Now be deducting the fees for the lost time that the service has been down? 

Poor customer service in my opinion 

Legend 5
Legend 5


And you won't get any updates on here as that's not how the forum works I am afraid.

As for compensation, have a look at this link.

Below are some standard things you can and probably have done before calling the team.

Have you done a factory reset to the router indicated in the link below?

You need to call the broadband team. See link for number.

This link also shows any planned outages as well wide spread faults.

FYI that I do not work for NOW, just a NOW customer trying to help