Bought new TV but still can't get Now TV

[Anonymous User]

Old TV suddenly stopped showing now tv as "device no longer supports now TV....."  Bought new TV and gues what "device no longer supports now tv. TV is Samsung 7 series, crystal uhd smart tv with Tizen.  Our broadband provider is EE and we use an EE router. 

Why is is not compatible???? And why do customers have to post on a forum to get answers???

[Saint1976]

@Anonymous User some models of Samsung aren't compatible. Check your devices compatibility in this link by clicking on Samsung TV.

https://help.nowtv.com/article/get-now-tv-on-my-device

[schnapps]

Hi @Anonymous User 

What's the full model number of your new Samsung Tizen Smart TV ?

Quick question are you based in the mainland UK, Republic of Ireland or The Channel Islands ?

If you are based in The Channel Islands, maybe see if anything in this link below helps.

https://community.nowtv.com/t5/Set-top-boxes-Smart-TVs/Have-app-on-TV-but-can-t-download-it/m-p/452259#M4846 

[ukbobboy]

@Anonymous User 

Hey (Y)All

You asked,"And why do customers have to post on a forum to get answers???"

Funny question, made me smile.

UK Bob