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SeanConners
Observer

Boost

I pay £25 a month to Now Tv for sky sports. It great. But I am now been taken an ectra £5a month for something classrd as Boost. I never request this and dont know why im paying an extra £5

1 Solution
schnapps
Legend 5
Legend 5

Hi @SeanConners 

 

With the NOW monthly Sports offers they sometimes tend to include either a 7 day free Boost trial or a one month for free Boost including in the first month Membership.

 

Should this occur you need to cancel the Boost on your online account under My Membership to stop the Boost payment.

 

I know when you buy a NOW Sports Pass online and go through the checkout process you can also un tick the Boost option from your check out basket.

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6 Replies
schnapps
Legend 5
Legend 5

Hi @SeanConners 

 

With the NOW monthly Sports offers they sometimes tend to include either a 7 day free Boost trial or a one month for free Boost including in the first month Membership.

 

Should this occur you need to cancel the Boost on your online account under My Membership to stop the Boost payment.

 

I know when you buy a NOW Sports Pass online and go through the checkout process you can also un tick the Boost option from your check out basket.

SeanConners
Observer

Thank you for that info..

schnapps
Legend 5
Legend 5

Hi @SeanConners 

 

Forgot to add if you are seeking a refund for the unwanted Boost Membership, then get in touch with NOW live chat (click on the green chat online button from this link page below to reach out to them).

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

SeanConners
Observer

Thank you for all that info and support 

RoyB
Legend

@SeanConners @schnapps @Saint1976 

 

I don’t understand why no-one has pointed you to:-

https://help.nowtv.com/article/what-is-now-boost

While you certainly don’t want Boost foisted on you if you don’t need it, or can’t benefit from it, it does have quite a few upsides - I certainly wouldn’t be without it - and you might want to consider, at least, if it is worth the £5 to you.

 

And as with Sports itself, there is usually no need to pay full whack; start the Cancellation process on Boost and there is a good chance you will get an automatic retention discount offer, which you can accept instead of proceeding with the cancellation, and save yourself some money.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Saint1976
Elite 3

Deleted as you've got the solution