23-08-2022 15:31
Seriously unhappy as being subscribed to packages I don’t want having to pay for them when I haven’t applied to be apart of them
23-08-2022 15:38
Hi @Anonymous User
NOW have a tendency of including a free 7 day Boost trial or one month free Boost on their website offers.
When you go to the website checkout basket usually you can remove the Boost part of the deal offer from your basket if you don't want it.
Or alternatively cancel the Boost straight away from your online account to prevent the Boost payment going out.
If you have been already charged for the unwanted Boost Membership jump over to NOW live chat and ask them to remove it from your account and see if they will provide you a refund.
23-08-2022 15:43
Unfortunately that’s not the case as been a now tv customer for years just been on the live chat and they ended it on me not happy with the service to be honest
23-08-2022 15:48
Hi @Anonymous User
Try live chat again or perhaps send them an email using the email address on the screen shot below.
Each time I have taken up an offer on the NOW website when I reach my checkout basket I have the option to remove the Boost offer.
23-08-2022 17:21
It’s 2022 and Now trying to charge for HD. HD has been out for over a decade with even Freeview channels now in HD. Disney+ and Amazon prime HD as standard with even 4K provided for far cheaper. Rip off merchants
23-08-2022 17:34
The company is owned by Sky who also charge extra for HD.
However, I agree it should just be standard in the memberships regardless what you take out.
25-08-2022 16:54
I blame the programmes.
If Now didn’t have such damn good, often unmissable, programmes, then we wouldn’t have to bother with them at all 😛