What does it show under your payments section of the account?
https://www.nowtv.com/gb/account/payments
Use this link to see if you have somehow a duplicate account using the same payment details.
https://help.nowtv.com/article/find-an-account
Put a payment PIN on your account.
https://help.nowtv.com/article/change-pin-settings
Then go onto live chat to see about getting refunded. You have to click “chat online” within the green box, don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
You could also email support using the address from the below picture.
