Boost added without my consent

[Vonyma]

I signed up from a link of £1 a month for 2 months, this is my 2nd month and I’ve been charged for a boost! What hurts more is that the app doesn’t even work on my LG tv. I saw nothing about additional £5 charges it’s misleading, I wasn’t a refund and you can’t even speak to anyone

[Vonyma]

The cinema was an offer and had the price crossed out so that gives the impression the boost is just free. That’s my point 

[redchiz1]

The next time you rush for a special offer ("Ooh look it's only £1") do read the terms and conditions first. I have just been digging through some of my recent ones, it seems clear enough:

[Vonyma]

That’s great for you, this wasn’t on my information. I hope your next S#it is a hedgehog 

[redchiz1]

And I hope you learn to check what you're paying for and some manners about how to behave on a forum. 

[Vonyma]

You too, don’t jump on insulting people when you haven’t see what we signed up to

[redchiz1]

Where have I insulted you, unlike you with your crude, vulgar and unpleasant remark regarding bowel movements? We all may have grievances from time to time, but keep it civil, eh? 

[Dendino]

Me too an adult one! 

[redchiz1]

Pics?

[Vonyma]

I’m on my phone I don’t see where I can add a picture but this is copy and pasted.

I got the refund because I couldn’t use any of it. Although they could see my user platform and they discontinued it, they have continually sent me offers and eventually I accepted the offer to come back, they took my membership despite knowing they don’t do the app, so I still wasted £2 on absolutely nothing. Robbing on both fronts

ORDER DATE

Wed 30 Nov 2022

WHAT YOU'VE BOUGHT

Cinema Membership£1.00
Your passport to over 1000 movies, from all-time classics to the latest premieres.

Boost£0.00
Stream ad-free in full HD with surround sound, and watch on up to 3 devices at the same time.

---

Today's payment£1.00

Your membership will roll on each month at the standard price, unless you cancel.

NOW Boost will only roll on from month to month if you also have an active monthly membership.

Check out the T&Cs below to see what you’ll pay.

If you’re on an offer or a free trial, you’ll start paying the regular price when your offer or trial period ends. To see details of exactly what you’ll be charged and when, log in to my account.

Now let’s get you watching!

If you’re new to NOW, find out the easy ways to start watching here. Plus, if you don’t already have our mobile app, just click below to download it now and watch on the go.

Speak soon,

The NOW Team

[redchiz1]

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@Vonyma 

Check out the T&Cs below to see what you’ll pay.

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You didn't post that bit. 

[Vonyma]

You’re a little late to the party I’ve already discussed the t&c is hiding something I WASNT looking for because I was led to believe at the top of the email it was FREE. I’ve got my money back I don’t know why you have stirred the pot 3 weeks late. You’re struggling to understand any of that, why don’t you read the thread before commenting and telling me I can’t read! Rude af 

[redchiz1]

So why have you posted at all? And i never suggested that you can't read, which would be unfortunate and deserving of sympathy. But instead you didn't bother to read, which is not. 

[Vonyma]

What an idiotic response, it’s since been sorted you had no business to come chirping up today you have absolutely nothing about me, why don’t you get back to tripping disabled people up in the supermarket 

[gavs82008]

@Vonyma @Dendino 

To get this straight, any account issues won’t get sorted on here. That includes any interpretation of the offers being provided. Staff do post from time to time but anything account related is directed to the relevant support channels.

Live chat. By clicking “chat online” within the green box and not “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint

Email support in the below picture.

@Simon-J any chance of locking this thread as all users including myself are just going round in circles here.

[redchiz1]

I'm not.  😕

[Vonyma]

I’ve got my refund now as I’ve stated a couple of times. My issue is not account related but to just point out that NOWTV are purposely misleading people. Yes it’s in the t&c in tiny writing at the bottom of a long email, what is wrong with it being up front and in plain sight of the block at the top of the email when it tells you you’ve inadvertently signed up for a bonus that is not free, I don’t expect to have to go looking for this being a trick in the middle to find out it’s not 0.00 like it says! 

don’t work for now tv my backside 😆

[gavs82008]

@Vonyma 

If I had worked for NOW I would have actually been in a position to sort your account out. It seems like you’re clearly on here to disrespect other forum users like me who have tried to help. However because we can’t and only point you in the direction to get it sorted you take out your frustration on myself and @redchiz1 . 

You want the T&C sorted it certainly won’t be on here. It’ll be through the complaints process which has been highlighted in this thread.

[Vonyma]

Mines sorted, that other user come along very condescending, ooo here’s a good offer, that’s not resolving anything, insulting myself and other users. Their t&c don’t matter to me because I have my refund which I stated a couple of weeks ago. Seems the other user wanted to start some drama cos they are bored.