I signed up from a link of £1 a month for 2 months, this is my 2nd month and I’ve been charged for a boost! What hurts more is that the app doesn’t even work on my LG tv. I saw nothing about additional £5 charges it’s misleading, I wasn’t a refund and you can’t even speak to anyone
If this was the offer page and you chosen boost then it’s indicated you’ll be charged after the free trial.
When “boost” is added to offers it’s never permanently free. It would normally be free for either a week or a month.
Either way, if you watch on demand without boost then you’ll littered with third party adverts.
Its not just about getting 1080p with 5.1 and 3 streams instead of 1.
How would someone that is not usually a customer know that boost is even an extra thing, as I’ve said one thing they should do, just like the cinema or entertainment package, it should have the original price with a line through it. Then it’s clear it’s a chargeable extra.
it’s misleading and they are playing on the tiny long page of t&c that no one is going to read
This is my point as well, in the confirmation email it just says £0.00 it doesn’t have a £5 crossed out and say it’s an offer. I didn’t know what boost was, when I’ve gone back it’s in some very small print in the long list of t&c which they know that no one is going to read, extremely misleading.