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Pototea
Mentor

Boost Added Automatically To Account?

I am a cinema member and received the email last month advising of the upcoming change to number of devices etc. The email said my cinema member would decrease in price by £2/month, which I can see has been applied to my account. The email also said Boost would be added for £2/month however I don't yet see Boost in my membership.

 

Did anyone else get the email and if yes has Boost been added automatically to your account? Here is the email:

 

As a valued member, we want to ensure you continue enjoying your NOW experience, so we’re adding Boost to your account at the reduced price of £2 a month (usually £5 a month from July). These changes will take effect on your next bill after 14 July

 

 

23 Replies
Jimroy
Mentor

I didn't get the email about this.

 

I first read about it on the MSE website and newsletter.

 

I came on here and clicked on the link about changes from the 19th July and there was no mention of it at all. I fed back and clicked onto the community button to find further info and saw your post.

 

I notice on my account that the next payment for my Cinema membership is going down by £2 next month, so I'm now expecting to be auto enrolled onto Boost at £2 per month from either tomorrow the 15th or next Monday 19th.

 

They (Now) haven't informed me of any of this. Like I said, I only found out by accident. 

In a way, I'm glad I didn't cancel my Cinema membership now.

gavs82008
Legend 5
Legend 5

@Jimroy 

THere was a banner in your account about changes coming to NOW. 

https://help.nowtv.com/article/we-are-making-some-changes

 


Can you provide the link where it says the 19th?

FYI that I do not work for NOW, just a NOW customer trying to help
Jimroy
Mentor

@gavs82008 As I said, nothing about auto enrolment to Boost at £2 per month for Cinema membership on there.

 

I'd like to attach a screenshot from the top of the membership page of my account with the link you just posted to further info which doesn't include anything about auto-enrolment for Cinema members to Boost, but I don't have permission to upload images.

 

However, it clearly states on the banner at the top of the Membership section on my Account : "From 19th July."

gavs82008
Legend 5
Legend 5

@Jimroy 

 

From the link, suggests the overall cost won't change. Hence your upgrade to boost. 

This depends on what type of membership you've got, but we've aimed to make these changes as seamless as possible by keeping your monthly cost the same wherever we can and minimising any impact to your viewing experience.

FYI that I do not work for NOW, just a NOW customer trying to help
Jimroy
Mentor

@gavs82008 There's no mention of auto enrolment to Boost if you're on the Cinema membership. Just that they're reducing the membership cost of Cinema and increasing the cost of Boost by £2 per month. 

 

gavs82008
Legend 5
Legend 5

@Jimroy 

My account banner clearly indicates the 15th.

See screenshot below.

2BCB995A-E5AF-4D23-A439-F591F921876A.png

FYI that I do not work for NOW, just a NOW customer trying to help
Jimroy
Mentor

@gavs82008 Not on mine it doesn't. It says the 19th. I'm not lying about it. I just don't have permission to upload images to prove it.

gavs82008
Legend 5
Legend 5

@Jimroy 

From what I gather it is definitely the 15th the changes. As for the auto enrollment of the boost I understand changes were taking place. 

 

That being said I sent a message to the community of NOW and hopefully he will get in touch with you soon to confirm a few things. 

FYI that I do not work for NOW, just a NOW customer trying to help
starman73
Expert 3

19th July according to this.

 

B3EC92D0-0B9C-42D2-8CEA-BCCC55C77277.jpeg

Pototea
Mentor

This morning my cinema pass has increased in price by £2 (it was shown as £2 discounted yesterday) and still no Boost added. Not sure what's going on here!

Jimroy
Mentor

Simon-J
Community Manager
Community Manager

Hi @Jimroy 

 

Not all customers were emailed about this, as it's not applicable to every customer.

 

Can I ask if you have a Cinema Membership and another membership or just Cinema? Also are you currently on an offer?

 

Thanks

 

Simon

Community Manager

 

 

Pototea
Mentor

Hi Simon,

 

I'm the original poster of this thread.

 

- I'm a broadband customer and on a 12 month 50% off cinema deal

- I received the email advising my price would drop by £2/month and boost automatically added

- On Monday this week my Cinema subscription price dropped by £2/month

- This morning the price has gone back up £2 to what I was originally paying 

- No Boost pass has been added to my account

- I've not made any changes to my account since receiving the email advising of the change 

 

Thanks in advance for any help

Jimroy
Mentor

@Simon-J I have both the Cinema and Entertainment memberships.

 

It showed next month's payment going down by £2 per month yesterday on the payments section of my account hence me wondering whether Boost would be auto-enrolled on my account imminently either today or next Monday as per the banner at the top of my Membership page.

 

https://photos.app.goo.gl/xdTPahcuaDdMJt4R6

 

Today that has gone back to the normal price again. Coincidence maybe.

But I shall be cancelling them both next month after all this hassle and miscommunication.

 

I'm not being forced to pay another £5 per month not to have ads and view on more than one device at the same time.

 

NOW have handled this very badly. Time for me to move on. Adios.

@Simon-J

I also have Screen shots taken the 28th June showing my upcoming Cinema payment (July 27th ) and membership for the rest of my deal (October) as reduced from my deal of £5.99 to £3.99. Today it now says £5.99

Pototea
Mentor

Since several of us are experiencing this issue I'm hoping it's a technical glitch which Now are working on.

Simon-J
Community Manager
Community Manager

Hi @Huffy-knickers 

 

Thanks for posting.

 

Had you received an email to say we would be adding boost to your account?

 

Thanks

 

Simon

 @Simon-J Simon-J  I'm  I'm not sure, I can't see any emails since March but, I do have Screenshots from the 28th June showing the price reduction of £2.00 - how do I upload them? Thanks 

@Simon-J  Any updates - do you need my screenshots? If so How do I upload them?

 

gavs82008
Legend 5
Legend 5

@Pototea 

Apparently it can take up to 4 hours to appear on your account. 

https://help.nowtv.com/article/what-is-now-boost

 

FYI that I do not work for NOW, just a NOW customer trying to help