Bills and payments

[Anonymous User]

Hi

I received an email saying my payment is over due but looking on here it's saying I paid on 5th April. I have also checked my bank and no payment is showing! Soo have I paid or not! So confusing. Why can't they just take money out when they say they're going to 

Has anyone had similar issues?

Thanks 😁

[gavs82008 · Accepted solution]

@Anonymous User 

Can I assume this is broadband related?

If so you can always give the broadband team a call for a piece of mind. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

• Give us a call on 08007591213 to speak directly to a NOW advisor.