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Terrilou
Advocate

Bills and payments

Hi

I received an email saying my payment is over due but looking on here it's saying I paid on 5th April. I have also checked my bank and no payment is showing! Soo have I paid or not! So confusing. Why can't they just take money out when they say they're going to 

Has anyone had similar issues?

Thanks 😁

 

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gavs82008
Legend 5
Legend 5

Re: Bills and payments

@Terrilou 

Can I assume this is broadband related?

If so you can always give the broadband team a call for a piece of mind. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW advisor.

View solution in original post

1 Reply
gavs82008
Legend 5
Legend 5

Re: Bills and payments

@Terrilou 

Can I assume this is broadband related?

If so you can always give the broadband team a call for a piece of mind. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW advisor.

View solution in original post