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PamM
Advocate

‎17-08-2023 8:48

Billing

Hi. I have been a NOW customer for a few years, but never been able to find any statements or details of my monthly payments for calls and broadband.  When I go to billing and accounts, it only shows my Entertainment and Boost charges. Can anyone tell me how to access my main account please?

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2 REPLIES 2
schnapps
Legend 5
Legend 5

‎17-08-2023 14:10 - edited ‎17-08-2023 14:11

Hi @PamM 

Out of curiosity is there anything showing under either Broadband & Calls or Messages or Orders & Appointments? 

If not, double check any email correspondence sent by NOW / Sky with regards to Broadband is sent to the same email address you use to login in here.

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PamM
Advocate

‎17-08-2023 19:53

In response to schnapps's comment

Hi. Thank you so much for your reply to my question. I have checked out everything you have suggested. Unfortunately, I still can’t see anything about my account! I have spent so much time on this, I think I will just try to ring them tomorrow. Fingers crossed!

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