22-11-2017 14:26
Right where to begin....
I took out a contract with Vodafone in August 2017, and recieved NOW TV free for 12months. This was working well until I moved bank accounts in September 2017.
Since then my new bank account has been billed £18.99 pm, and nothing is showing up on my online account. I've attempted to use the live chat and they were absolutely no help, and your leave a message option just keep giving me an error.
Getting in touch with someone, especially someone competant is like ###### hunting bigfoot.
Solved! Go to Solution.
22-11-2017 15:09
@Anonymous User wrote:
It is showing up as SKY DIGITAL and has nothing to do with vodafone, I've already spoken to them.
The payments were on the 25th Sept, 25th Oct, and 15th Nov
Hi @Anonymous User That doesn't seem to be the code used for NOW TV payments or transactions. That price of £18.99 sounds exactly like the Line Rental charge P/M with Sky Talk and BB or maybe a SKY STORE purchase. My advice would be to contact Sky directly and ask them to cross check your details to make sure there are no accounts in your name.
22-11-2017 14:32
@Anonymous User wrote:
Right where to begin....
I took out a contract with Vodafone in August 2017, and recieved NOW TV free for 12months. This was working well until I moved bank accounts in September 2017.
Since then my new bank account has been billed £18.99 pm, and nothing is showing up on my online account. I've attempted to use the live chat and they were absolutely no help, and your leave a message option just keep giving me an error.
Getting in touch with someone, especially someone competant is like ###### hunting bigfoot.
Hi @Anonymous User I'll have a look into this now and see if we can get it sorted by the end of the day ok?
22-11-2017 14:34 - edited 22-11-2017 14:36
@Tony-D wrote:
@Anonymous User wrote:
Right where to begin....
I took out a contract with Vodafone in August 2017, and recieved NOW TV free for 12months. This was working well until I moved bank accounts in September 2017.
Since then my new bank account has been billed £18.99 pm, and nothing is showing up on my online account. I've attempted to use the live chat and they were absolutely no help, and your leave a message option just keep giving me an error.
Getting in touch with someone, especially someone competant is like ###### hunting bigfoot.
Hi @Anonymous User I'll have a look into this now and see if we can get it sorted by the end of the day ok?
Have you contacted Vodaphone to see what the £18.99 is for @Anonymous User ? What exact date are you being billed and is it the same date every month?
EDIT:
@Anonymous User Is it two seperate payments adding up to £18.99? And also, is it showing up as NOWTVBILLING.COM/SKY or somehting like that?
22-11-2017 15:04 - edited 22-11-2017 15:05
It is showing up as SKY DIGITAL and has nothing to do with vodafone, I've already spoken to them.
The payments were on the 25th Sept, 25th Oct, and 15th Nov
22-11-2017 15:09
@Anonymous User wrote:
It is showing up as SKY DIGITAL and has nothing to do with vodafone, I've already spoken to them.
The payments were on the 25th Sept, 25th Oct, and 15th Nov
Hi @Anonymous User That doesn't seem to be the code used for NOW TV payments or transactions. That price of £18.99 sounds exactly like the Line Rental charge P/M with Sky Talk and BB or maybe a SKY STORE purchase. My advice would be to contact Sky directly and ask them to cross check your details to make sure there are no accounts in your name.
22-11-2017 15:16
Thankyou for narrowing it down. The live chat people consistently said to contact Vodafone no matter how many times i explained what was showing up on the bill.
22-11-2017 15:20
@Anonymous User wrote:
Thankyou for narrowing it down. The live chat people consistently said to contact Vodafone no matter how many times i explained what was showing up on the bill.
No problem @Anonymous User Good luck anyway sure 🙂
03-02-2018 2:06
i was unable to pay for a entertainment pass due to inceficent funds, so i went to my account and went to passes so that i could cancel my subscription however when i went to cancel the subscription it wouldnt allow me. a message popped up saying there was a problem with payement and the billing had to be done by the 1st of febuary. i thought this would automatically cancel as the payment would not have not been made on the 1st and i was unable to cance the subscription however when i had money transfered to my account on the 2nd of febuary the money was automaticcly removed from my account to pay for the pass which i did not ewant to pay for and had no idea i was paying for it i am very angry with this and would like to have this resolved and recieve an refund immedietly and if possible i would also like a help line to speak to someone if possible.
03-02-2018 8:54
@Anonymous User Welcome to the forum. If you don't cancel a pass and the system can't take payment for some reason then it will keep trying for a few days before eventually cancelling the pass automatically.
It's always best to cancel well in advance of the end date to make sure this doesn't happen (you still get the full unt of days watching even after cancelling so there's no downside to cancelling early).
No helpline I'm afraid but I'd suggest popping onto live chat, explaining what's happened and seeing if they can refund you.
To get to live chat, go to the following help page and choose the live chat option.
https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv
01-05-2018 12:44