Not sure why you are saying “you” as you’re not addressing NOW staff on this forum. In fact no account issues will be resolved on the forum, this HAS to be done via live chat or email.
Did you receive an email confirmation of the membership being cancelled? If not then I’m afraid you didn’t go through the cancellation process, which granted is a pain.
For live chat make sure you click “chat online” within the green box and not “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
Email address for support is in the below picture.
