@Anonymous User
This is a customer forum where generally other customers come on to help and post.
Swearing and demanding refunds won’t get you very far at all.
The £5 is a boost membership. Which is a separate membership from whatever you took on the trial, this needed to be cancelled also to prevent the £5 charge.
Jump onto live chat to speak with staff, by clicking “chat online” within the green box. Don’t click “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
FYI that I do not work for NOW, just a NOW customer trying to help
