Got the free trial and cancelled before it expired and I have an email as proof. You still billed me £9.99 and then an additional £5.00. Refund me the ###### money you pricks.
This is a customer forum where generally other customers come on to help and post.
Swearing and demanding refunds won’t get you very far at all.
The £5 is a boost membership. Which is a separate membership from whatever you took on the trial, this needed to be cancelled also to prevent the £5 charge.
Jump onto live chat to speak with staff, by clicking “chat online” within the green box. Don’t click “get help quicker” as this is a bot.