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alexcrossleyy
First Poster

Billing

I’m getting billed £7.99 and then £11.99 straight after for NOWTV and I don’t understand why I’m getting charged twice with two different amounts.
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schnapps Legend 5
Legend 5

Re: Billing

Hi @alexcrossleyy 

 

The charge for £7.99 would suggest you have an active entertainment pass where the £11.99 charge would be a cinema pass.

 

If you don't want these services then you need to go to My Account whilst logged in on here and under the Passes & Vouchers section you need to cancel them.

 

When you cancel a pass you need to go through all the step by step instructions on screen (approx four steps) until you get the green thumbs up cancelled confirmation.