22-11-2017 14:26
Right where to begin....
I took out a contract with Vodafone in August 2017, and recieved NOW TV free for 12months. This was working well until I moved bank accounts in September 2017.
Since then my new bank account has been billed £18.99 pm, and nothing is showing up on my online account. I've attempted to use the live chat and they were absolutely no help, and your leave a message option just keep giving me an error.
Getting in touch with someone, especially someone competant is like ###### hunting bigfoot.
Solved! Go to Solution.
22-11-2017 15:09
@Anonymous User wrote:
It is showing up as SKY DIGITAL and has nothing to do with vodafone, I've already spoken to them.
The payments were on the 25th Sept, 25th Oct, and 15th Nov
Hi @Anonymous User That doesn't seem to be the code used for NOW TV payments or transactions. That price of £18.99 sounds exactly like the Line Rental charge P/M with Sky Talk and BB or maybe a SKY STORE purchase. My advice would be to contact Sky directly and ask them to cross check your details to make sure there are no accounts in your name.
01-05-2018 12:49
@Jade14 wrote:
My WiFi and tv is down.... it is saying I paid bill on 18 April but it isn’t showing up on my bank statement I can only assume this is because it wasn’t taken. But now I have no service and need to pay bill but how can I pay it and restore service if there isn’t an option or no one to actually to talk to??? Thanks
@Jade14 I will PM you now 🙂