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Anonymous User
Not applicable

Billing

Right where to begin....

 

I took out a contract with Vodafone in August 2017, and recieved NOW TV free for 12months. This was working well until I moved bank accounts in September 2017.
Since then my new bank account has been billed £18.99 pm, and nothing is showing up on my online account. I've attempted to use the live chat and they were absolutely no help, and your leave a message option just keep giving me an error.

 

Getting in touch with someone, especially someone competant is like ######  hunting bigfoot.

1 ACCEPTED SOLUTION
Tony-D
NOW Team Member
NOW Team Member

@Anonymous User wrote:

It is showing up as SKY DIGITAL and has nothing to do with vodafone, I've already spoken to them.

 

The payments were on the 25th Sept, 25th Oct, and 15th Nov


Hi @Anonymous User That doesn't seem to be the code used for NOW TV payments or transactions. That price of £18.99 sounds exactly like the Line Rental charge P/M with Sky Talk and BB or maybe a SKY STORE purchase. My advice would be to contact Sky  directly and ask them to cross check your details to make sure there are no accounts in your name.

View solution in original post

10 REPLIES 10
Tony-D
NOW Team Member
NOW Team Member

@Jade14 wrote:
My WiFi and tv is down.... it is saying I paid bill on 18 April but it isn’t showing up on my bank statement I can only assume this is because it wasn’t taken. But now I have no service and need to pay bill but how can I pay it and restore service if there isn’t an option or no one to actually to talk to??? Thanks

@Jade14 I will PM you now 🙂