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Anonymous User
Not applicable

Billing now TV has taken money from my account and I don't know why

Why can't I speak to someone from now TV? 

2 Replies
gavs82008
Legend 5
Legend 5

@Anonymous User 

This for broadband or TV?

 

When I was a Now TV broadband customer this is number I used to call them 0330 041 2460

 

If not I would then recommend using the Live chat.

 

https://help.nowtv.com/get-in-touch

 

1. NOW TV account & payments

2. Cancelling or renewing NOW TV Passes

3. Drop down 'How to get in touch'

4. Live Chat

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@Anonymous User 

 

You might want to consider if anyone else could have had access to your account, or a live NowTV device or app of yours, and bought something. Which, without a Payment PIN in place, is something even a small child could do.

 

So, go to My Account/Bills & payments. This should show you what the payments are for.

 

If you then still disagree with them, or if there is a discrepancy between what you have been charged and what you see there, proceed as @gavs82008 suggests.

 

 

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.