09-11-2020 14:36
I have been charged twice for billing help one for £1.99 and one for £3.99 as I've never asked for help is there anyone who can enlighten me.
Thankyou
09-11-2020 14:41
@Anonymous User
Check this link to confirm if you have multiple accounts with the same payment details.
https://help.nowtv.com/article/find-an-account
There is a form you can fill out for "incorrect charge".
https://account.nowtv.com/payments/query/incorrect-charge
That being said, the below link will point you in the direction for Live chat.
https://help.nowtv.com/article/how-to-submit-a-complaint
Make sure you click "chat to an advisor"