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Sandy1962
Advocate

Billing help

I have been charged twice for billing help one for £1.99 and one for £3.99 as I've never asked for help is there anyone who can enlighten me.

Thankyou

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gavs82008
Legend 5
Legend 5

Re: Billing help

@Sandy1962 

Check this link to confirm if you have multiple accounts with the same payment details. 

https://help.nowtv.com/article/find-an-account

 

There is a form you can fill out for "incorrect charge".

https://account.nowtv.com/payments/query/incorrect-charge

 

That being said, the below link will point you in the direction for Live chat. 

https://help.nowtv.com/article/how-to-submit-a-complaint

Make sure you click "chat to an advisor"


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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