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Anonymous User
Not applicable

Billed twice ?

Hello I've had direct debit come out of my bank on the 3rd and the 6th for 37.50 each 

 

Anyone can tell me what's going on here?

3 Replies
RoyB
Legend

@Anonymous User 

 

What do you see under My Account/Bills & payments?

 

What might you have bought?

 

The amount seems like a broadband subscription.

 

But Live Chat should be able to tell you:-

 

Get in Touch (all the options, and the best place to start):-

https://help.nowtv.com/gb/get-in-touch/

 

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 

 Live Chat and Send Us a Message:-

https://help.nowtv.com/contact-us/managing-my-devices

 

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
adinus
Advocate

I've been billed twice too! Had my monthly TV/internet/entertainment combo of £28.98 come out on 7th August and then today they've taken the exact same amount out. I'm currently waiting to have a chat online with customer support.
adinus
Advocate

Sorry for the double post - NowTV have said this is a Monzo bank issue as a few Monzo customers have been in contact today and NowTV cannot see the payments. They've advised I speak to my bank and resolve it with them...