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CJW567
Newbie
‎21-10-2022 21:27

Billed twice

I signed up with NOW TV yesterday, there was a deal which included Boost, but it didn't allow me to watch programmes on my TV, just my phone. Help suggested that if I use other devices it would automatically register, it didn't.

I had to sign up via Apple and the NOW app, which didn't have the same deal. So I am paying the full monthly price, and I've paid £15 for the deal. I've used the same user name/email and password on both attempts to sign up for Now. Will the deal be cancelled and the money refunded?

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1 Reply
gavs82008
Legend 5
Legend 5
‎21-10-2022 22:35

@CJW567 

Make sure you don’t have duplicate accounts with the same payment details.
https://help.nowtv.com/article/find-an-account

You’re best to ask the question with staff at NOW rather than on a customer to customer forum.

Make sure you click “chat online” within the green box. Don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help