12-03-2022 21:29
I’ve just received an email to say I’ve paid for a sports membership, double checked the bank and 33.99 has been paid out for sports subscription which I’ve never signed up too - I’ve cancelled the subscription but how do I get a refund?
12-03-2022 22:04
@Anonymous User use live chat in the link below.
https://help.nowtv.com/article/how-to-submit-a-complaint
I'd also recommend that you put a payment pin on your account to prevent any other spurious purchases.
https://help.nowtv.com/article/change-payment-pin-parental-pin-settings
13-03-2022 24:13
Hi, I've also been charged for a Sports pass today when no member of my family have been in the house. I've been on live chat and the person I spoke to did not understand that I have been charged for something I have not bought. Apparently it was bought on my now tv box but I'm not sure how as no one was in the house. Had to escalate it further as somebody has activated the pass and I can't claim a refund for something I haven't purchased. I have since changed my password and put a payment pin on to prevent further unknown charges.
13-03-2022 8:40
@Anonymous User
Have you since put a payment PIN on your account?
Instructions to do is on the post up from yours.
Try live chat again you might have better luck with another agent.
Another option is to send an email to customer support, address is in my signature below.
13-03-2022 14:57
I had the same, I was charged for a day sports pass that I didn't request. Although they said I had been reimbursed and that the amount would show as a credit on my account, I have never seen it.
13-03-2022 16:28
@Anonymous User
Keep pestering them until it’s reimbursed. That’s what I’d do.