Bill

[Anonymous User]

I signed up for a free trial and it said that I would not be charged anything today however money has been taken out of my account but when I view my billing it says £0

[gavs82008]

@Anonymous User 

Head onto Live chat and Now TV staff will be able to help out. 

Just make sure you click "chat online" within the green box. 

https://help.nowtv.com/article/how-to-submit-a-complaint

Alternatively send an email to the address in the below picture.

 

[schnapps]

Hi @gavs82008

If it was a small sum of either £1 or 10p then this is a bank card checking method system NowTV use when somebody creates a new account and the money is credited straight away.

There is a paragraph about the bank card credit check in this NowTV article linked below. 

https://help.nowtv.com/article/why-wasnt-my-payment-authorised

[gavs82008]

@schnapps 

Ah yes I keep forgetting about the "pending" charge that ensures there is sufficent funds in the account. 

@Anonymous User 

You said you've been charged, is this a pending transaction mentioned by @schnapps ?