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lilyrose1
Newbie

Bill query

Hi I noticed my April direct debit didn’t come off as my account details had not been updated .  I have now updated but noticed my may payment hasn’t come off either .  I can still watch now tv can anyone please advise what will happen as I don’t want too get in errars .

3 Replies
gavs82008
Legend 5
Legend 5

@lilyrose1 

Is this relating to TV memberships only or including broadband?

FYI that I do not work for NOW, just a NOW customer trying to help
lilyrose1
Newbie

Tv membership only
gavs82008
Legend 5
Legend 5

@lilyrose1 

This happened to me a few months ago. I had to update my payment details to another form to allow the payment to go through then I changed it to my desired details. 

FYI that I do not work for NOW, just a NOW customer trying to help