17-05-2023 20:33
Hello.
I received an email a few months ago, stating my bill would be left at roughly £22 and I could either leave the contract as it is, or choose another one at the same price. I decided to leave this (there was no mention of an increase in price, both were roughly the current price I’m paying) now £32.99 has been taken out of my account, despite no mention of a price increase. I would like someone to call or email me as I did not agree to a price increase or not informed of this before hand. If I was aware of this price increase, I would have looked at other suppliers as a £10 per month increase is quite significant!
hope you can help
Solved! Go to Solution.
17-05-2023 22:01
In the Now Community, no-one who works for Now can hear you scream 😢
However, in our job as unpaid signposts, we can at least point you to Now Broadband Support..
It is well-known that nobody uses the internet after 8pm, so they all knock off then, but they will be back at 8am tomorrow, when you can discuss this issue with them after that, on any of the telephone numbers 0330 041 2518, 0330 041 2462, or 0800 759 1213.
17-05-2023 22:01
In the Now Community, no-one who works for Now can hear you scream 😢
However, in our job as unpaid signposts, we can at least point you to Now Broadband Support..
It is well-known that nobody uses the internet after 8pm, so they all knock off then, but they will be back at 8am tomorrow, when you can discuss this issue with them after that, on any of the telephone numbers 0330 041 2518, 0330 041 2462, or 0800 759 1213.