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Anonymous User
Not applicable

Bill even with Passes

Hi,

I’ve been getting charged for the last few months (only just realised as I checked bank accounts) £7 has left my account a few times even tho I have 2 different 6 month passes on. Can this please get sorted as I don’t use it anywhere near enough where I’d pay for it. 

Can this please get sorted ASAP!

 

Many Thanks

Ryan

2 Replies
gavs82008
Legend 5
Legend 5

@Anonymous User 

Best is to firstly check there are no duplicate accounts with the same payment details. 

https://help.nowtv.com/article/find-an-account

 

Secondly fill this form out with all relevant information.

https://account.nowtv.com/payments/query/incorrect-charge

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Checked for duplicate accounts, and nothing there I’ll fill it in now for you though.

Many thanks,

Ryan