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Being charged without it appearing on my account

I am being charged  on my credit card for an Ents pass which I didn’t ask for and which is not appearing on either of my membership logins (one is my partner’s but I pay). It means there is no way to cancel and I’m getting charged every month. I want it cancelled and a refund. Please help. 

Legend 5
Legend 5


Sounds like you have a duplicate account with the same payment details.

For any chance of a refund it won't be done on here as we are just customers like you. Live chat will sort you out.

Make sure to click 'chat online' within the green box. Don't hit 'get help quicker' as this is a bot.

FYI that I do not work for NOW, just a NOW customer trying to help