07-08-2019 9:36
I would like to know why i have been charged £7.99 for the entertainment pass when i cancelled around 2/3 months ago after purchasing the 3 month subscription.
Its only me that uses the account.
I would like a refund, unfortunately the webpage wont allow me to join a live chat to discuss this with someone.
07-08-2019 11:26
Hi @Anonymous User
Can you check under My Account/Bills and Payments, and see what it says there? You should see 3 month’s entries at zero, from your Pass, and then this charge in the latest month.
Do you have your email from NowTV at the time of cancellation, confirming that this was successful?
Web browsers are known to block NowTV Chat for various reasons; ad blocking software, popups blocked, cookies disabled and so on.
The answer is to use as plain vanilla a browser as you can for this purpose; not your possibly carefully configured default browser, which you should not disturb, but one of the others that you haven’t tweaked.
Edge perhaps, or Chrome, or Firefox, or Internet Explorer, whichever one you don’t normally use out of these, so it hasn’t been configured away from default and is more likely to let you reach Live Chat.
Then, armed with the information gathered above, you can discuss with them why NowTV have charged you, and seek a refund.
17-12-2023 17:44
What do you mean still having this trouble?
When you cancel you should get an email about the cancellation. If you didn’t get an email confirmation then I am afraid the process wasn’t completed to cancel it.
To avoid the “bots” as you say, you need live chat. Make sure to click ‘How to get in touch’ drop down when signed in.
https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership
17-12-2023 19:24
Now only has one bot.
17-12-2023 20:56
17-12-2023 21:25
You think they belong to an organised labour group? 😛
17-12-2023 21:30
LOL, I just knew you were going to say that! 😂