Being charged for something I don’t know about

[Kimisconfused]

How do I find out what I am paying for as an extra when I go on to my account it shows just my broadband but I have two charges coming out of my bank account one at the start of the month one at the end 

[gavs82008]

@Kimisconfused 

What does the bills and payments section tell you?

https://www.nowtv.com/gb/account/payments

[RoyB]

@Kimisconfused 

What is the non-broadband amount, and what does looking at your bank account show as the text of the reference quoted there? 

[Kimisconfused]

No text both just say now tv both different amounts, rang they said it’s not a broadband amount so can’t help me via phone website I can’t get any answers as it doesn’t show on my account as an add on.

[gavs82008]

@Kimisconfused 

If you called broadband support and said it’s not a broadband payment, I would suggest live chat for TV memberships. Make sure to be signed in and use the ‘How to get in touch’ drop down.

https://help.nowtv.com/get-in-touch/tv/feedback-complaints

[RoyB]

@Kimisconfused 

Thanks for that. Now streaming membership payments are usually of the form :-
NOW [5 character code] [ENTS/CINEMA/BOOST or, presumably, SPORTS or HAYU]

Rings no bells? I asked what the amount was, as we can deduce things from that; but did you not want to divulge it?

[Kimisconfused]

I apologise it’s £23.50

[RoyB]

@Kimisconfused 

That’s either a discounted Sports membership, or a duplicated Broadband subscription.

It might be worth putting your name and the last four digits of your card number in at:-

https://help.nowtv.com/article/find-an-account

and see if it turns up a duplicate - or at least, another account you have that this charge might be from.

[Kimisconfused]

Checked and nothing else comes up absolutely lost at what to do next.

[RoyB]

@Kimisconfused 

Did you follow @gavs82008 advice and contact Live Chat, to see if they can shed any light on this?

Otherwise, pick the payment that Now Broadband support told you isn’t a broadband payment, and proceed as here:-

https://community.nowtv.com/t5/Account-Billing/Broadband-contract-cancelled-twice-but-still-being-ch...

Slightly different circumstances, but if Now can’t tell you what it’s for, pull the plug on it and see who screams. Don’t forget the email to Now covering yourself, so you don’t get sued.