06-10-2019 11:36
Last night I realised I’m being charged for 3 passes when I only signed up to 1, I rang the helpline number and the guy was polite but evasive saying if it was anything other than a broadband issue it had to be dealt with online, I explained that the “nowbot” wouldn’t pass you through to an actual person but merely gave you 3 options: community, start again, end chat !! Is this NowTv’s way of not dealing with customers?
06-10-2019 16:22 - edited 06-10-2019 16:28
@Anonymous User
Yes. Phone support is only for Broadband customers, and even then only for broadband issues.
Did you try the Live Chat? It works very well, apart from a rather distressing tendency to hang up on you if it (erroneously) thinks you aren’t there any more.
Re the three Passes, did you buy a NowTV stick with three ‘free’ passes on it, but only watched on one of them?
NowTV will have activated all the passes at once, likely. I expect it’s in the small print somewhere that that happens.
Or was it in some other circumstances?