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Being Charged Twice

Hi everyone,


There's a possibility that I'm being horrendously stupid here, but when checking the payments that are being taken I'm concerned that my sports membership is being taken twice on my credit card. Every month I see that a payment goes through no problems and I transfer the amount to the card, and then another sits pending for ages before disappearing, after which time I go to check my balance I can see it's down by the cost of the membership. This is maybe the third month where things haven't added up and it's been down to the £21 membership offer I've got.


Has anyone else had something similar?


Thanks in advance.

Legend 5
Legend 5


What does it show on your NOW account for up and coming payments?

Is it possible you have a duplicate account for the same payment details?

Best to report with staff via live chat. By clicking “chat online” within the green box, don’t hit “get help quicker” as this is a bot.

FYI that I do not work for NOW, just a NOW customer trying to help