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Nat
Newbie

‎05-06-2023 21:13

Been charged for boost when I didn’t tick it

Hi I’ve been charged for boost but I didn’t click it and now I can’t talk to anyone about it

0
2 REPLIES 2
gavs82008
Legend 5
Legend 5

‎06-06-2023 9:41

@Nat 

Jump onto live chat and see what staff can do for you. Make sure to click “chat online” within the green box and don’t hit “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
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RoyB
Legend

‎06-06-2023 11:43

@Nat 

Just to add to what @gavs82008 said, you don’t have to tick it, Now will ‘inertia sell’ it to you 😢

To avoid it, you have to untick it at purchase time, or Cancel it during the trial period.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
This week, I are genrally been watching epsidoes on my Sasmung TV