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Anonymous User
Not applicable
14-05-2020 13:27
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BEING CHARGED BUT NOT SUBSCRIBED
Hello out there ..Im being charged for NOWTV despite never signing up for the channel ..plus annoyingly money has been set up as a monthly payment and 2 payments are being taken out each month
The email provided responds quoting the account is not responding to emails please go to the help page ..which sadly is pretty useless
The NOWTV just moves you around and asks for a customer survey everytime it changes areas
PRETTY POOR CUSTOMER CARE
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Anonymous User
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22-05-2020 11:00
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You better believe it. There’s a lot of this going on currently. But you decide okay
ukbobboy
Legend
22-05-2020 17:48
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@Anonymous User
Well Triple M
Something is rotten in Denmark, glad you got yourself out of it. It seems that when you, meaning anybody, hand over your bank details to an online entity you run the risk of having those details passed around to unscrupulous people.
Although there are laws to stop private details being passed around, when it happens you, as an individual, can't prove it and those crooks will swear on a stack of bibles that you signed up for the nonsense they're charging you for. That's why it is always (always) important to check your finances to insure no other entity is using it as their unending bottomless money pit.
UK Bob
Anonymous User
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22-05-2020 21:31
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##Absolutely my friend ..thankfully my bank is watchful to these scammers and it pays to check each monthly statement We eventually received a full refund but no apology from themSadly they made no attempt to sort or enquire within the system so others are having the same thing happen to them
People beware is my advice and check your bank statement ..ours have now alerted others and blocked them ..- Please type your reply above this line -##
People beware is my advice and check your bank statement ..ours have now alerted others and blocked them ..- Please type your reply above this line -##
Anonymous User
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22-05-2020 23:13
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Thank you, I have spoken to the fraud department they have said its been happening a lot and they use your number to scam people
Saint1976
Elite 3
14-05-2020 13:52
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https://help.nowtv.com/article/how-to-submit-a-complaint
Once on that page click on the blue text 'submit a complaint by web form'.
You'll also want to contact your bank and withdraw permission for the continuous payment authority.
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