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BEING CHARGED BUT NOT SUBSCRIBED

Hello out there ..Im being charged for NOWTV despite never signing up for the channel ..plus annoyingly money has been set up as a monthly payment and 2 payments are being taken out each month

The email provided responds quoting the account is not responding to emails please go to the help page ..which sadly is pretty useless 

The NOWTV just moves you around and asks for a customer survey everytime it changes areas

 

PRETTY POOR CUSTOMER CARE 

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Champion 2

Re: BEING CHARGED BUT NOT SUBSCRIBED

@THEMARMITEMAN 

 

Hi Triple M

 

Got a few silly questions;

 

If you've never signed up for Now TV, where did they get your payment details from to charge you?

 

Did you know that once you've sign up for the free offer, unless you actively cancel that offer, you will be thereafter charged a monthly subscription.

 

You're getting moved around the help pages, corona's got many people and organisations on the run.

 

 

 

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Scholar 3

Re: BEING CHARGED BUT NOT SUBSCRIBED

https://help.nowtv.com/article/how-to-submit-a-complaint

 

Once on that page click on the blue text 'submit a complaint by web form'.

 

You'll also want to contact your bank and withdraw permission for the continuous payment authority.

 

https://www.citizensadvice.org.uk/debt-and-money/banking/stopping-a-future-payment-on-your-debit-or-...

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Re: BEING CHARGED BUT NOT SUBSCRIBED

We did not sign up or accept any free offer or trial  thats the concern plus we have never given them our bank details
Thats why we have spent 2 hrs trying to get hold of someone ..despite them saying  key workers etc are only spoken with they would not reply or supportIm a key worker who has money taken out my bank ..and a company stealing my money and will not respond !
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Scholar 3

Re: BEING CHARGED BUT NOT SUBSCRIBED

If you've never used the service then the only logical reason would be someone has cloned your bank/debit/credit card and is using it.

 

That would make it a matter for your bank. NowTV aren't stealing anything, the people/person fraudulently using your details is.

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Re: BEING CHARGED BUT NOT SUBSCRIBED

Just say that after several emails and taking legal advice and advice from our bank its been discovered that Now TV set our trial up for some strange channel , arranged payment via our sky account and set us up t pay £11.99 and £3 each month.

They say we signed up for a trial in Feb and failed to cancel therefore had to continue

Firstly we did not sign up to anything

We did not give them permission to take any payments 

 

Our bank have been brilliant and have been alerted and blocked NOW tv from removing any more illegal payments

We have been paid back , with no apology or explanation , or has there been an admission of this process without our permission

 

Both myself and my wife are in our 60s and feel we have been or were in the process of being scammed ..I would respectfully suggest that everyone checks their bank statement to see if the same is happening to others ... 

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Re: BEING CHARGED BUT NOT SUBSCRIBED

Dont think so...

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Re: BEING CHARGED BUT NOT SUBSCRIBED

You better believe it. There’s a lot of this going on currently. But you decide okay

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Champion 2

Re: BEING CHARGED BUT NOT SUBSCRIBED

@THEMARMITEMAN 

 

Well Triple M

 

Something is rotten in Denmark, glad you got yourself out of it.  It seems that when you, meaning anybody, hand over your bank details to an online entity you run the risk of having those details passed around to unscrupulous people.

 

Although there are laws to stop private details being passed around, when it happens you, as an individual, can't prove it and those crooks will swear on a stack of bibles that you signed up for the nonsense they're charging you for.  That's why it is always (always) important to check your finances to insure no other entity is using it as their unending bottomless money pit.

 

 

UK Bob

 

 

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Re: BEING CHARGED BUT NOT SUBSCRIBED

##Absolutely my friend ..thankfully my bank is watchful to these scammers and it pays to check each monthly statement We eventually received a full refund but no apology from themSadly they made no attempt to sort or enquire within the system so others are having the same thing happen to them
People beware is my advice and check your bank statement ..ours have now alerted others and blocked them ..- Please type your reply above this line -##